
KRISPI – An FAQ Based Chatbot Developed by Malaysians, for Malaysians

Today, Chatbot based on Large Language Model (LLM) that is powering the likes of Google Bard and ChatGPT are considered as mainstream Chatbots. However, the choice between an FAQ-based chatbot and an LLM based chatbot depends on the specific needs and goals of the business. For most scenarios and business use-cases, FAQ-based chatbot should be more suitable as it provides the following advantages:
1. Specificity and Accuracy: FAQ-based chatbots are designed to respond to predefined questions with pre-programmed answers. This approach ensures that the responses are accurate and relevant to the user’s query. In contrast, LLM-based chatbots rely on machine learning algorithms to generate responses, which may sometimes result in less precise answers, especially for niche or specialized topics.
2. Controlled Environment: FAQ-based chatbots operate within a controlled environment where the questions and answers are predetermined by the business. This allows for greater control over the information being provided to users, ensuring consistency and reliability in the responses. LLM-based chatbots, on the other hand, may produce unpredictable responses as they learn from a wide range of sources, including potentially unreliable or outdated information.
3. Implementation and Maintenance: FAQ-based chatbots are relatively easier to implement and maintain since the questions and answers are predefined. Businesses can quickly set up the chatbot by compiling a list of frequently asked questions and their corresponding answers. In contrast, LLM-based chatbots require more extensive training and ongoing optimization to improve their performance and accuracy over time.
4. User Experience: FAQ-based chatbots often provide a more straightforward and streamlined user experience since users know what type of questions to ask and what type of responses to expect. This can lead to higher user satisfaction and lower frustration levels compared to LLM-based chatbots, which may sometimes struggle to understand and respond accurately to user queries.
Overall, while LLM-based chatbots offer the potential for more dynamic and conversational interactions, FAQ-based chatbots are better suited for scenarios where accuracy, control, and ease of implementation are paramount.
Businesses should carefully evaluate their specific requirements and consider factors such as the nature of their content, target audience, and available resources before deciding on the type of chatbot to implement.
KRISPI is an FAQ-based Chatbot that guarantees ease of integration and provide the advantages mentioned before. It is 100% Malaysian owned and patented, stemming out from years of research at the premier university in Malaysia.
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- chatbot
- technology